Refund policy
AT HONGKONG SOURCE TRADE CO,, LIMITED, WE ARE COMMITTED TO PROVIDING OUR CUSTOMERS WITH A HIGH-QUALITY SHOPPING EXPERIENCE. In accordance with EU consumer protection law, we offer you the right to return or exchange your goods, ensuring that your purchase experience is hassle-free.
1. Conditions of Return and Exchange
You have the right to cancel your order and return the goods within 14 days without giving any reason. The return period begins from the date of receipt of the goods by you or a designated third party (not the courier).
The product must be in its original packaging and unused condition, undamaged or man-made.
2. Return and Exchange Process
Please submit a return or exchange request via our customer service email: sale@sourceshopes.com or website during the return period.
Provide the order number and product information, and the customer service staff will guide you through the return process.
Once the return request has been accepted, you will need to return the item to our designated address.
3. Refund Policy
Once we have received the returned item and confirmed that it is eligible for a return, you will receive a full refund (excluding the original shipping costs) within 14 days.
Refunds will be made to the original form of payment.
4. Returns and Exchanges
If there is a quality problem with the item, we will bear the return shipping cost.
If the return is due to personal reasons (such as dislike or inappropriateness), the customer is responsible for the return shipping costs.
5. Contact us
If you have any questions about returns or exchanges, please feel free to contact: HONGKONG SOURCE TRADE CO,, LIMITED
Customer Service Team: sale@sourceshopes.com